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Production Support
Our team with in-depth knowledge of Oracle® Argus Safety™ Suite and ArisGlobal® ARISg, provides all support in daily case processing, E2B reporting and periodic report authoring.
- Our team with in-depth knowledge of Oracle® Argus Safety™ Suite and ArisGlobal® ARISg, provides 24/7 functional and technical support to our customers in daily case processing, E2B reporting and periodic report authoring.
Some of the key areas we support:
> Products, licenses and studies maintenance
> Reporting Rules and Advance conditions configuration
> E2B configuration and troubleshooting including Axway (Gateway) and R2 ↔️ R3 both.
> Dictionary maintenance–MedDRA and WHO Drug upgrades
> Troubleshooting Argus periodic reports–PSUR, DSUR, PBRER and PADER
> Maintenance of custom reports (OBIEE, Cognos and Business Objects)
> Argus, Argus J, Argus Mart, Argus Insight, Argus Analytics, DLP
> Multi-tenant environment support (Add/Merge Tenant)
> Database optimization, performance, disaster recovery, backup and restore
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